I buy from all of the online carp stores, but had yet to buy from Carpkit. Recently I purchased a bunch of stuff and one of the buzzbars that I ordered came to me broken. I contacted Simon about the problem and he emailed me back and resolved the problem within minutes! I can say nothing but good things about Simon and my Carpkit experience. The broken buzzbar was no fault of his, and he went out of his way to resolve the problem. Thanks Simon. He definitely earned my future business, and I wouldn't hesitate to order from him.