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About rje

  • Birthday 09/04/1949

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    Manchester, MD
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  1. Why is it so hard to find a members list? There should be a category at the top of the form heading that states" members list".
  2. I waited for over a year to get this issue resolved from Simon. I had no other way of getting this resolved other than going thru CAG. No personal vendetta, etc. As far as I am concerned this issue is resolved! You guys can do all the speculating you want on this, I am going fishing.
  3. I emailed Simon and got a reply. He is either going to give me a new alarm or prorate me the cost of a new alarm, since I ordered 4 from him. I have my fingers crossed!
  4. Simon and Carp Kit screwed me on two fronts. Not sending the alarm back to Fox for repair or replacement, and having a "friend" try and fix the alarm. Either way, I am out over $300.00. Still waiting from a response from Simon!
  5. I will keep updating on this situation.
  6. I followed Fox's direction to deal with the vendor. I sent the alarm to the vendor upon Simon's request. The vendor decided to void my warranty by having his"friend" try and fix the alarm.
  7. Isn't it interesting that a vendor who advertises here has no comment on this situation. I guess there is no excuse for Carp Kit's lack of customer service.
  8. There is a big difference between a $20..00 shirt and a $300.00 bite alarm. I have been waiting over 13 months for the replacement alarm. I hope you don't have to wait that long for your shirt! Simon keeps telling me "it's on the way".
  9. I will update everyone on whether this issue with Simon is resolved or not.
  10. It will be interesting to see if Simon makes good on his promise to send me a new alarm. What a way to run a business!
  11. I emailed Fox first and they told me to go thru the vendor where I bought the alarm. At that time there was no discussion about sending in a warranty card. You won't believe all of the "I will take care of this for you" emails from Simon, so I believed he would take care of the problem. You are right on the fact that I should have contacted Fox, after the runaround from Carp Kit, but I trusted he would make good on his word. My mistake.
  12. I think when Simon had his "friend" try to fix it negated the warranty. That is why I haven't gotten a new alarm from Carp Kit. Simon doesn't appear to worry about customer satisfaction which is worrisome because I paid over $1000.00 for the alarms.
  13. To add insult to injury, Simon had the gonads to tell me that he has to pay for the alarm because I didn't turn in a warranty card. I have had no problems with BCT, Wackerbaits, and Resistance Tackle over the years. I would stay away from Carp Kit and all of Simon's B.S.
  14. This fiasco started over a year ago. I bought a set of 4 Fox alarms from Simon, and later bought an additional alarm from BCT. After several months of use, one of the alarms stopped working. I contacted Fox and they told me to contact the seller. I emailed Simon and he told me to send him the alarm for repair. He told me he sent it to a "friend" to fix and sent it back to me. It was still not working, so I emailed him again about the problem. Since I did not send in the warranty card for the alarm I thought there might be a problem, but Simon said he would take care of it. That was a year ago and I still have not received the replacement alarm. Along the way, Simon told me to take the alarm to an electrician to have it fixed, because it is only made in china. The man is full of excuses! I have been calling him and emailing him for over a year(I have all of his email responses) and now he is not responding to my inquiries. He even had the nerve to tell me to contact him in the future! During the year, I contacted Fox and they told me that I didn't have to send in the warranty card, just show date and proof of purchase to receive the warranty. But with all of Simon's B.S., the alarm went out of warranty I told Simon of this and it still didn't get me a new alarm. In the interim, the alarm I bought from BCT went bad. I contacted Dave and he told me to send the alarm in to Fox with the receipt from BCT. I did this, and got a new alarm within 2 weeks. I SUGGEST THAT IF YOU PURCHASE ANYTHING FROM CARP KIT AND SIMON, YOU BETTER HOPE THAT YOU DO NOT NEED TO USE THE WARRANTY, BECAUSE CARP KIT CUSTOMER SERVICE STINKS! Simon should have known that the warranty card was not needed to obtain service, but since his "friend" tried to fix the alarm, it probably voided the warranty. By the way I told Simon that I was going to contact CAG about this and have yet to hear from him. BUYER BEWARE WHEN DEALING WITH CARP KIT. In retrospect, I don't expect to see a new alarm from Simon. I am going to contact Fox about Carp Kit's poor customer service of their products. ON THE OTHER HAND, BIG CARP TACKLE CUSTOMER SERVICE IS GREAT!
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